The Northern Restaurants Group is the team behind brands such as The Dockyard, The Produce Hall in Stockport, Roost in Heaton Moor and The Moortop Pub and Kitchen, our Gastro Pub in Heaton Moor. We manage an eclectic portfolio of businesses ranging from managed houses to high end restaurants. Due to continued growth and expansion, we are looking to recruit a Waiter / Waitress to join Roost Wilmslow, 22-24 Water Lane, Wilmslow, SK9 5AA.
This would be an ideal position for someone with drive and ambition looking to take on a new challenge and help make this new business the only choice for consumers in one of Manchester’s most exciting locations.
The right candidate will be someone that has waiter / waitress experience, pays attention to detail, good written and verbal communication, a team player, good ability to work under pressure and is familiar with alcohol restrictions and Laws.
Waiter / Waitress
· Striving to deliver exceptional customer service, from welcoming guests into the restaurant, introducing the menu and recommending daily menu specials
· Answering questions about menu items, ingredients, and pricing and making bespoke recommendations based on customer preferences
· Taking orders for food and drink, upselling and bringing items to customers
· Adhering to health & safety and food safety regulations, including sound knowledge of allergies, following company procedure to ensure safety of guests & the team at all times
· Processes cash and credit card payments and returns change to customers if necessary
· Completing opening and closing procedures for the restaurant, including setting tables, refilling condiments and maintaining cleanliness throughout the shift
· Understanding how to anticipate guest needs and creating memorable guest experiences to encourage guests to return
· Taking part in daily briefings to be aware of VIP bookings, special requests and celebrations, as well as the daily specials and daily targets
· **Hourly Rate dependent on experience**
· 28 days paid holiday a year, pro rata dependent on hours worked
· Fun, friendly environment and positive work-life balance
· Discounted food across all Sites.
· Fantastic career progression within our dynamic company
· So, if this sounds like you, and you want to work with one of the most dynamic companies in Greater Manchester, then we’d love to hear from you!
· Experience in the same/similar role, or enthusiasm to learn
· A passion for great service
· Flexibility – this role covers 5 out of 7 days a week and you will be required to work evenings and weekends
· 2 years experience in the same/similar role
We expect everyone from our General Managers to our KPs to have:-
· Be friendly, sociable knowledgeable and be warm and welcoming to our customers.
· Calm, patient and polite at all times even in high-pressure situations.
· Exceptional attention to detail
· Deliver efficient service and standards
· Ability to multitask efficiently
· Confident & self-motivated
· Be able to work unsupervised in a busy environment
· Deliver exceptional standards of cleanliness
· Honest and reliable
· Punctual and presentable, in the correct clean uniform
· High level of personal hygiene
· Team player across all departments
· Ability to build and maintain good relationships with all team members
· Positive attitude
· Help each other
Tagged as: waiting staff experience with a passion for great service
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